- Heuristic (expert) review
- assessment of the current user experience on your site or application
- Usability testing – may involve independent viewers to determine what is preventing a good experience. Setting up tests may include developing the following tools:
- Scenarios – predefined sets of tasks to determine usability effectiveness
- Personas – profiles of the types of users your product or service appeals to
- Quality assurance reviews
- Does the website or application perform as per the design specifications
- Does the website code adhere to established coding standards
